FAQ

Read more about how to take care of your jewellery here: https://snoofsweden.com/customer-service/material-care/

Contact our customer support via e-mail at webshop@snoofsweden.com or call +46 (0)63-120 141. Our customer support is available Mon- Fri 10am -5pm CEST

You have the option to return an unused item within 30 days for free. The jewellery must be packaged in the same box/bag it came in. We cannot accept returns of jewellery that has been used. But if you received a piece of jewellery that doesn’t fit or that you regret, you can return it within 30 days. In your shipment you will find information on how to return an item. You can also read more about how to return an item here: https://snoofsweden.com/customer-service/shipping-returns/

The shipping cost may vary depending on the country. See your cost here https://snoofsweden.com/customer-service/shipping-returns/  

Within Sweden 1-3 working days/Within EU 3-7 working days/Outside of EU 5-10 working days

All returns are free

You will find information about what material the product are made of when you choose a piece of jewellery. You will find this info at the “Details & Care” section. Most of our products are made of brass and then platen in real gold or silver. You can read more about our materials here: https://snoofsweden.com/customer-service/material-care/

We are a Swedish company founded in 2002. You can read all about our story here: https://snoofsweden.com/about/

We ship worldwide