Shipping & Returns

Shipping

Our aim is that your order will be shipped within 24 hours. We pack and ship during regular work days. Orders placed during weekends will be shipped the next work day. Freight company’s despatch times vary depending on the place of residence. Standard Delivery time within EU are 3-7 working days and outside of EU 5-10 working days.

Our standard deliveries are sent by Post Nord, UPS or Schenker. Shipping method will be decided depending on the order value and the destination.

Returns

You have 30 days to return for free or to exchange after receiving your package. We always refund by the same method you used to pay, and we ask that items are returned in a sellable condition. Please note that items bought online cannot be refunded or exchanged in any of our stores.

How to return or exchange

On the returns note, fill in the return code for the item you are returning and if applicable. Include this in the package.
Reuse the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel. Please return all items in their original box, including silkbags as it is part of the product, with another solid box around it, preferably the original outer packaging.
If you would like to exchange an item you return the product you would like to return the same way as above and place a new order of the item you want.
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

If you have any further questions on how to return your item please contact our customer support at webshop@snoofsweden.com

Please try items on with care
If you decide to return something, please ensure that it is in perfect condition. This means…
– clean
– unworn (no scratches, stains or damages)
Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.

* Return policy campaign
Special terms & conditions may apply during campaigns. Read about what applies in connection to the current campaign/ad or in the accompanying letter you receive with your order.

Refunds

Card Payments:
After your return has been processed and approved by us, we will ask your bank to process a refund. Card refunds can take up to 10 working days depending on your bank’s processing time – please note that we are unable to influence this.

Note that upon return, the shipping cost will not be refunded.

PayPal:
After your return has been processed and approved by us, we will credit your PayPal account and the refund will show on your PayPal statement after 3 working days. PayPal payments funded by a credit or debit card will be refunded to that card, and for payments funded with both a card and another funding source, the card portion will be refunded to the card and the remainder to the PayPal account.

We will refund your purchase in the same curency as when you placed the original order. We always use the most up-to-date exchange rate. Please note that depending on your bank’s currency conversion rate, a difference from the original charged sum may occur when your bank refunds your account.

Invoice:
When we have received the returned parcel you will be credited the sum amount of the product/s that you have returned. You will not be sent a new invoice with a corrected amount, you must instead adjust this yourself and pay the remaining sum due for invoice.

If the invoice is already paid in full then klarna will contact you for repayment within 30 days. To speed up the refund, you are advised to contact them with your correct payment details.