Terms of service

1. Parties

These terms apply when you shop at snoofsweden.com. The seller is Näslund & Jonsson Import AB (SNÖ of Sweden), Regementsgatan 23, 831 41 Östersund, Sweden, company reg. no. 556613-6742. In these terms we call the company "we" and you as the customer "you".

You must be 18 to shop with us, shop as a private individual, and live in a country we deliver to: Sweden, Norway, an EU country or the United Kingdom.

By placing an order you accept the terms. The version that applies to your purchase is the one shown on snoofsweden.com when you order. The terms do not limit the rights you have under mandatory consumer law.

2. Prices, VAT and customs duties

Prices are shown in the currency that applies to your country, and VAT is always included. For Norway and the United Kingdom, customs duty and import VAT are also included in the price you pay at checkout (delivery terms DDP, SNÖ of Sweden is the importer). You pay nothing extra on delivery.

Discount codes cannot be combined with other campaigns or with items that are already reduced, unless the campaign says otherwise. Campaign terms are shown before you order and do not limit your statutory rights.

3. Orders and contract

When you have placed your order, we email an order confirmation. The contract is binding once we have sent it. If an obviously incorrect price has been shown, which you realised or should have realised was wrong, we are not bound by that price. If we cannot deliver an item, we let you know as soon as we can, and you choose whether to wait or get your money back.

You can cancel your order before the item has been handed over to you. Email webshop@snoofsweden.com or call +46 63 12 01 41. If we have incurred costs for the order, we may be entitled to compensation under the Swedish Consumer Sales Act. After delivery, the right of withdrawal in section 6 applies.

4. Payment

You pay by card, Apple Pay or Klarna via Shopify Payments. Card and Apple Pay are charged when we ship your order. If you choose Klarna, Klarna's terms for invoice and instalments apply, as shown at checkout and on klarna.com.

We may check that the card is valid and that the address details are correct, and may decline a purchase after that check.

We make refunds to the same payment method you used for the purchase. The time your bank takes to post the amount does not extend our deadline.

5. Delivery

We ship from Östersund, Sweden, and aim to have the order leave us within 24 hours; weekend orders are shipped on the next working day. Delivery time from dispatch: Sweden 1 to 3 working days, EU 3 to 7 working days, Norway and the United Kingdom 5 to 10 working days. Shipping cost, free shipping threshold and shipping method per country are stated in our shipping policy and at checkout. We do not ship to the USA or to countries other than Sweden, Norway, the EU and the United Kingdom.

We are responsible for the item until you have received it. If we exceed the agreed delivery time, we are in delay. You then have the right to demand that we deliver, to withhold payment, and to cancel the purchase where the conditions of the Swedish Consumer Sales Act are met.

6. Right of withdrawal and 30-day returns

You have a 14-day right of withdrawal under the Swedish Distance Contracts Act, counted from the day after you received the item. If the order is delivered in several parts, the period runs from the day after the last item. Notify us within the period with a clear message, for example an email to webshop@snoofsweden.com, the return slip in the parcel, or the Swedish Consumer Agency's standard form. Send the item back no later than 14 days after you have notified us.

You may examine the item as you would in a shop. If you have handled it more than needed to examine it, we may deduct for the loss in value. If you withdraw from the whole purchase, we refund the price of the item and the cost of our cheapest standard shipping. We refund no later than 14 days after your notice, but may wait until we have received the item or you have shown that you sent it.

On top of the right of withdrawal, we give you a 30-day returns period from when you received the item. The terms for 30-day returns, return shipping per country and how to return are set out in our return policy.

7. Complaints

If the item has a fault, you have the right to make a complaint within three years under the Swedish Consumer Sales Act. A fault that appears within two years of delivery is presumed to have existed at delivery, unless shown otherwise. Make your complaint within a reasonable time after discovering the fault. If you complain within two months, you are always in time. Email claims@snoofsweden.com, ideally with your order number and a photo. We pay the return shipping for complaints.

We repair the fault or send a new item. If that is not possible, or cannot be done within a reasonable time, you have the right to a price reduction or to cancel the purchase, and to compensation where the legal conditions are met.

8. Images

Colour reproduction on screens may vary. This does not limit your rights if the item differs from its description.

9. Personal data

We process your personal data to handle your purchase, delivery and returns. How we do this is set out in our privacy policy on snoofsweden.com.

10. Circumstances beyond our control

If delivery is prevented by circumstances beyond our control, the rules on delay and liability in the Swedish Consumer Sales Act apply. Your statutory rights are not affected.

11. Disputes

We prefer to resolve any dispute together with you. If that is not possible, you can turn to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, Sweden, www.arn.se. We follow ARN's recommendations. Swedish law applies to the purchase. If you live in another country, the mandatory consumer protection that applies there is not limited.

12. Changes

We may change the terms. Changes apply to orders placed after the new version is published on snoofsweden.com.

13. Contact

SNÖ of Sweden customer service: webshop@snoofsweden.com, +46 63 12 01 41, Monday to Thursday 10:00 to 17:00 and Friday 10:00 to 15:00 (CET). Complaints: claims@snoofsweden.com.