Terms

These terms apply when you shop on snoofsweden.com. The seller is Näslund & Jonsson Import AB (SNÖ of Sweden), Regementsgatan 23, 831 41 Östersund, Sweden, company registration number 556613-6742. In these terms we call the company "we" and you as the customer "you".

You must be 18 to shop with us, shop as a private individual and live in a country we deliver to: Sweden, Norway, an EU country or the United Kingdom.

By placing an order you accept these terms. The version that applies to your purchase is the one shown on snoofsweden.com when you order. These terms do not limit the rights you have under mandatory consumer law.

Prices are shown in the currency that applies to your country and VAT is always included. For Norway and the United Kingdom, duty and import VAT are also included in the price you pay at checkout (delivery terms DDP, SNÖ of Sweden is the importer). You pay nothing extra on delivery.

Discount codes cannot be combined with other campaigns or with items already reduced, unless the campaign says otherwise. Campaign terms are shown before you order and do not limit your rights under law.

Once you have placed your order we email you an order confirmation. The contract is binding when we have sent it. If an obviously incorrect price has been shown, and you realised or should have realised it was wrong, we are not bound by that price. If we cannot deliver an item we tell you as soon as we can, and you choose whether to wait or get your money back.

You can cancel your order before the item has been handed over to you. Email webshop@snoofsweden.com or call +46 63 12 01 41. If we have incurred costs for the order we may be entitled to compensation under the Swedish Consumer Sales Act. After delivery, the right of withdrawal in section 6 applies.

You pay by card, Apple Pay or Klarna through Shopify Payments. Cards and Apple Pay are charged when we ship your order. If you choose Klarna, Klarna's terms for invoice and instalments apply, shown at checkout and on klarna.com.

We may check that the card is valid and that the address details are correct, and may decline a purchase after that check.

We make refunds to the same payment method you used at purchase. The time your bank takes to post the amount does not extend our deadline.

We ship from Östersund and aim to have the order leave us within 24 hours; weekend orders are shipped on the next working day. Delivery time from dispatch: Sweden 1 to 3 working days, the EU 3 to 7 working days, Norway and the United Kingdom 5 to 10 working days. Shipping cost, free shipping thresholds and delivery options per country are set out in our shipping policy and at checkout. We do not ship to the US or to countries outside Sweden, Norway, the EU and the United Kingdom.

We are responsible for the item until you have received it. If we exceed the agreed delivery time we are in delay. You then have the right to demand delivery, to withhold payment and to cancel the purchase when the conditions of the Swedish Consumer Sales Act are met.

You have a 14-day right of withdrawal under the Swedish Distance Contracts Act, counted from the day after you received the item. If the order is delivered in several parts, the period runs from the day after the last item. Tell us within the period through a clear message, for example an email to webshop@snoofsweden.com, the return slip in the parcel or the standard form from the Swedish Consumer Agency. Send the item back no later than 14 days after you told us.

You may examine the item as you would in a shop. If you have handled it more than was necessary to examine it, we may deduct for the loss in value. If you withdraw from the whole purchase we refund the price of the item and the cost of our cheapest standard shipping. We refund no later than 14 days after your message, but may wait until we have received the item or you have shown that you sent it.

On top of the right of withdrawal we give you 30 days of open purchase from the day you received the item. The terms for open purchase, return shipping per country and how to return are set out in our return policy.

If the item has a fault you have a three-year right of complaint under the Swedish Consumer Sales Act. A fault that appears within two years of delivery is presumed to have existed at delivery, unless shown otherwise. Make your complaint within a reasonable time after you discovered the fault. If you complain within two months you are always in time. Email claims@snoofsweden.com, preferably with your order number and a photo. We pay the return shipping for complaints.

We remedy the fault or send a new item. If that is not possible, or cannot be done within a reasonable time, you have the right to a price reduction or to cancel the purchase, and to damages when the conditions of the law are met.

Colour reproduction varies between screens. That does not limit your rights if the item differs from the description.

We process your personal data to handle your purchase, your delivery and your returns. How we do that is set out in our privacy policy on snoofsweden.com.

If delivery is prevented by circumstances beyond our control, the rules of the Swedish Consumer Sales Act on delay and liability apply. Your rights under law are not affected.

We would rather resolve a dispute together with you. If that is not possible you can turn to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, www.arn.se. We follow ARN's recommendations. Swedish law applies to the purchase. If you live in another country, the mandatory consumer protection that applies there is not limited.

We may change these terms. Changes apply to orders placed after the new version has been published on snoofsweden.com.

SNÖ of Sweden customer service: webshop@snoofsweden.com, +46 63 12 01 41, Monday to Thursday 10:00 to 17:00 and Friday 10:00 to 15:00. Complaints: claims@snoofsweden.com.